You may also find these help sections useful:
Lost and damaged tickets
If you lose your ticket or damage one to the point where it cannot be read or scanned, you should contact your National Lottery for advice on what to do next. If you have a winning ticket that has been lost or damaged you need to report it as soon as possible after the winning draw, as your claim may be invalidated if you leave it too late.
You can find the contact details for the UK and Ireland national lotteries above.
There are different ways to claim EuroMillions prizes depending on how much you win, whether your entry was bought in-store or online, and which country the ticket was bought in. Generally, smaller prizes can be claimed for lottery retailers, while larger prizes need to be redeemed from a regional office or lottery headquarters.
Go to the How to Claim page to find out all you need to know about claiming EuroMillions prizes in each participating country.
Tickets purchased in other EuroMillions countries
EuroMillions prizes can only be claimed in the same country that the winning ticket was purchased in. For example, if you buy a ticket in Spain, you will not be able to claim any prizes won on it in the UK, and vice versa.
If you do win a prize on a EuroMillions ticket bought in another country, you’ll need to contact the country’s lottery provider to find out if you can make any alternative arrangements to claim the prize — please note that this would be at the discretion of the selling lottery. Visit the dedicated page for playing EuroMillions abroad to find contact details for the lottery providers in each of the participating countries.
Identifying a lottery scam
Lottery scams are all too common today but there are two golden rules that you should remember in order to protect yourself against them:
- You cannot win a prize in a lottery you have not entered. If you are ever notified that you have won a prize in a lottery you have not played, it is a scam.
- No legitimate lottery organisation would demand an upfront fee to pay out your prize money. Again, any message requesting a payment to ‘release’ a lottery prize is a scam.
Go to the Scams page to learn lots more about this type of fraud, including other ways to spot lottery scams.